Monday, March 03, 2008

Kindle Comments (Amazon Kindle)

Yes, I did. I bought a Kindle (Amazon's e-book reader) and I love it. The other day, in the "sleep" mode, the kindle had a message asking for feedback and providing an email address. I sent my comments but never heard back -- so I don't know if my comments failed to reach a human being, or if they have no mechanism (human or otherwise) for responding... Rather than lose the opportunity to have a conversation with the Kindle team, I decided to post my comments as an open letter -- I'd also love to hear what other people think of their Kindles...

Kindle team:

Thanks for a great experience overall - I am really enjoying my kindle.

I doubt I will say anything that you haven't heard, but here goes:

1) A number of navigation elements are non-intuitive -- in particular the idea of forward and back -- in my mind on a device this is firmly routed in web browsing -- so I expect to go "back" to what I was doing, not the linear "back" of a page turn. For example, if I leave a document to look up the definition of a word, I then want to go "back" to where I was just reading

2) The lack of page numbers is frustrating -- it would be nice if there was some corollary in your book formatting to page numbers so that if someone says "look at page X" then I can get there even though the electronic pagination is different from print pagination.

3) If images are removed, it would be nice to see it noted in the text that in the original book there was an image

4) I canceled my subscription to the NY Times because it is too frustrating to read. Part of that is the news is too old (I am a web junky so last nights news is stale) but part of it is formatting. I hate reading an article and then going back to the list of articles from the beginning to start scanning again for something I want to read. I figured out the trick of jumping to a 'location' but this is an unwieldy hack, forcing me to remember to jump to "78" the entire time I am reading

5) I'd pay to read email on this... of course then I'd want to reply as well :-)

6) I haven't stopped looking for the clock. Why do I have to look at a different device to see what time it is?

keep up the great work!

1 comment:

ih8gates said...

#6: Alt-T displays a "fuzzy time" clock at the bottom of the Kindle display.