Dear United Airlines, have you noticed that your customer prevention department is the only part of the company that seems to be operating at maximum efficiency? First of all, I think you should probably test your website on something other than Internet Explorer. At least I hope it works on IE! On Firefox, trying to navigate to different sections often results in an error that I have never seen before -- "Redirection limit for this URL exceeded. Unable to load the requested page."
Since your website doesn't work, I tried calling your 800 number. Well that was a mistake. You have a new "voice recognition" front end -- which is *ok* if your caller wants to do something simple. But you don't make it easy to get to a live operator. Of course, when I finally did get to a live operator, the person had (a) a very bad phone connection and (b) a very thick Indian accent and (c) DIDN'T HAVE ANY CLUE ABOUT HOW TO DO ANYTHING RELATED TO UNITED.
As a result I am a very frustrated and unhappy customer. I can't imagine that other people calling are having any better experience. Customer service on a budget is not impossible! CALL JET BLUE. They have it figured out. Even Southwest is a good experience. On the other hand, just go out of business already.
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