Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.
Thursday, June 17, 2004
Russell Beattie on Nokia
Long time mobile watcher Russell Beattie has a great post on what is wrong over at Nokia. If you follow mobile devices and Nokia in particular, this is a must read. I have only one disagreement with him -- he suggests that Nokia exit the S40 business. Its sometimes easy for gadget wonks like us to forget that most of the world still wants *free* phones -- well, subsidized by operators. Nokia has to have the world's cheapest phones in addition to the world's best phones. It is a delicate balancing act -- maintain the volume with operators and the public so you remain the most important guy on the block, but produce the best mid-range and high-end phones to earn real profits. But without the volume business, Nokia would have less distribution power for the high-profit phones. I mean, would anyone have agreed to carry N-Gage at all, if it wasn't for Nokia's overall market presence?
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