Ray Continued -- Compare to the automobile industry...

Ray's comments

Progress on auto industry:

• Replace Horse
  
• Build for masses
  
• Make better, faster, cheaper
  
• Mass customization
  
• Differentiate on service

The software industry has done this --

• we replace Labor
  
• PCs were built for the masses
  
• progress on Moore's Law drove better, faster, cheaper
  
• the Internet drove mass customization
  
• Now it is about service