A particularly interesting point made in the article -- a report of one individual's experience in switching over to VoIP -- the phone company did nothing to try and keep this business:
- Qwest did not handle the transaction well, failing to complete the hand-off of my old telephone number and cutting me off from the world for several days. Rather than competing for my business – there was no call asking if they could find a way to keep my business after I requested the number be moved – they made it difficult for me to stay connected.
I love the comment from the Qwest customer service person as well when the reasons were explained for the switch:
- Wow, that's a lot of savings every month.
The author reports savings of 87% on his total phone bill.
*(Video killed the Radio Star on their Age of Plastic album)