Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.
Thursday, July 27, 2006
Participatory Consumption
The last couple of times I was listening to NPR on the radio I got angry. Why? Because I had a question, or a comment, or information about the discussion underway and there was no effective way to join the conversation. I thought about this and realized that since having converted my reading habits almost entirely to blogs I have been retraining my consumption habits from passive to participatory. I now expect to be able to leave a comment at the end of an article, or email the author to ask a question. I expect media consumption to be participatory! What a strange expectation...
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