Showing posts with label twitter. Show all posts
Showing posts with label twitter. Show all posts

Friday, June 04, 2010

Location, Location, Location

Yes the joke has been made before - what has long been said about the real estate industry is now also true of the mobile industry and even of the Internet more broadly as mobile access continues to grow and eventually becomes the primary way we access the Internet. The ability to detect a user's location is changing the way we design and use applications and is already creating enormous new business opportunities. What is truly amazing is that this is only the first of a series of sensors we'll carry with us in our phones -- the "low hanging fruit" of the mobile revolution that the 2010s will bring to our society.

Data courtesy of Open-FirstHere at Open-First we have been studying the emergence of the mobile paradigm and have been applying our knowledge in advising our corporate clients. The graph shown here is an important key to understanding the tremendous shift underway. It shows the first 5 quarters of user growth for the now enormously popular Twitter service, and the more recently launched Foursquare service. Both of these services can be seen as "lightweight social networks" in the sense that they provide one particular way in which people will interact, as opposed to Facebook and others that aggregate a variety of interaction modes.

But Foursquare reached 1 million users in half the time that Twitter did, even after a huge growth spurt for Twitter following the 2007 SXSW conference, largely acknowledged as the point at which the technology world "discovered" Twitter. Why has Foursquare grown so much more quickly?

In our opinion the disparate growth has everything to do with what Geoff Moore called in his famous book of the same name, "Crossing the Chasm." At the risk of losing all of the subtlety of Geoffrey's invaluable book (go buy it and read it if you haven't already) the simple explanation for how a product moves from "visionaries" to "pragmatists" is by providing some easily understood real value in the use of the product. Thus the difference in the growth rate of Twitter and Foursquare in our view was the time it took for each to establish that value.

Foursquare's advantage in this race was location. The shift is at once subtle but fundamental. Twitter is at heart a message bus, merely a facility that enables a wide range of activities. But Foursquare inherently incorporates purpose into its use. One could even say that location is a proxy for purpose -- I am in a particular place because I am doing a specific thing there. Others that come to that place are likely to be doing something similar for similar reasons. I immediately share purpose with others -- a social network of purpose will prove its value much more rapidly than a social network of interest like Twitter.

And even aside from mobile we currently have an explosion of social networks of purpose. The social buying site Groupon for example. But the other important aspect of Foursquare is the way in which it is leveraging a mobile sensor, in this case GPS for establishing location. This is important because we are about to see an explosion in the number and variety of sensors deployed in the built environment and on our bodies, generating vast new quantities of data, often into social pools (see Dr. Andreas Weigend's Social Data Revolution for more on this).

In each case, as a type of sensor is popularized, new applications (and new businesses) will emerge and because they will be tightly coupled with purpose, these applications will leap to "pragmatists" quickly and grow in importance and use quickly. What are these other sensors you ask? How about a device that accurately monitors how many calories you are burning? Or a personal pollutant sensor? Location will be extended to monitor social proximity and we'll also know more and more about an individual's activities while with others based on text, audio, and visual content collected and correlated based on content location tagging.

Our mobile phones have been turned into a global distributed sensor network. These devices will contain an increasing level of sophistication in what they are able to sense and transmit into networked database that will then overlay and correlate data from other sources. In a recent guest post for TechCrunch Robert Scoble imagines how this new world of location based services will change the way we live -- Location 2012.

And really, this is just the beginning.

Tuesday, January 08, 2008

Politweets.com -- Following the Election via Twitter

Here is a good one: "Obama is Apple, Hilary is Dell: http://tinyurl.com/2sfd72 (via Seeking Alpha) --ericlitman reported 2 minutes ago." I have no idea who Eric Litman is and never would have seen this cool article on Seeking Alpha if it hadn't been for this really ingenious web app that searches Twitter for "tweets" about all of the political candidates:

Politweets.com

As many people have ridiculed Twitter as being useless as have adopted it as a core part of their online toolset. So with the pro-twitter and con-twitter lines having been drawn, it is refreshing to get an application like Politweets which brings out the really intriguing aspect of Twitter -- the ability to tap into the pulse of some very interesting distributed event (like an election) and see what is happening.

My friend Doug March is one of the people behind Character140, the group that has created the Politweets application. But lest anyone think that they are only trying to show Twitter's good side, last month they released a similar tool called Twittertale.com which shows the use of foul language on Twitter.

Both applications work the same way -- the search through all public Twitter posts to find uses of specific words and display this posts, along the way "ranking" the words for the frequency of their use. In the case of Politweets this also gives us the ability to see how much a candidate is being talked about in real time (at least how much they are being tweeted about).

Is it "citizen journalism" ? I personally think it is more like listening in on a whole bunch of private conversations -- but it is still a fascinating application of social media. And with the primaries in New Hampshire and elsewhere giving us all a lot to talk about, it is also very entertaining and maybe will even give us something to learn about ourselves, our nation, and this radical new kind of community technology.

Saturday, December 15, 2007

Twitter and T-Mobile

A new case study for conversational media is created every day. This time it is a conflict between a wireless operator and and an Internet startup. Another case of a network operator blocking the free and open Internet? YES says Chief Twitter Biz Stone on the Get Satisfaction website, one of the first places the question arose. NO says T-Mobile's official customer service answer which is that the problem is with Twitter.

The story is now in all the major blogs and forums. Twitter is actively engaging in the conversation, spreading their side of the story that T-Mobile has blocked them. So far T-Mobile hasn't shown up to the conversation to tell their side of the story. If T-Mobile doesn't respond and solve the problem, it will be in mainstream news outlets by the beginning of the week, and a much bigger headache for them. Given the sensitivity over "net neutrality" issues, it could end up being a part of a congressional hearing. That is definitely NOT the kind of PR that T-Mobile wants.

There are two important questions that a company like T-Mobile should be asking right now (or at least after the fact). How is that we allowed this bad decision to be made and implemented, which would clearly be visible to our customers and would make them mad? And how is it that our communications department wasn't on top of this issue?

UPDATE: Great letter from a T-Mobile customer to the CEO of T-Mobile...

Thursday, February 22, 2007

Twitter: An interesting experiment

I have been playing with a new web service called "twitter" today -- http://www.twitter.com

The interesting (obvious?) idea behind this service is that people want to blather about what they are doing all through the day and that other people want to know... So you can create a stream of your comments, thoughts, or reports on your activities and this creates a stream. Here is mine:

http://www.twitter.com/tshelton

Then other people can subscribe to your stream and get reports on what you are up to... you can even "nudge" other people who haven't updated and find out what they are up to