Social Media Maturity Model
View more presentations from Ted Shelton
Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.
Saturday, July 23, 2011
Social Media Maturity Model
We have been working closely with PRTM (now a part of PwC) to analyze our experience in working with clients on Social Media implementations and combining them with the results of a survey we recently completed on global enterprise adoption of a wide array of social technologies. Attached is a presentation providing a quick overview of our results:
Subscribe to:
Posts (Atom)
Top themes...
advertising
(2)
brand experience
(1)
business culture
(3)
customer service
(2)
innovation
(3)
marketing
(6)
media 2.0
(5)
mobile
(4)
open management
(5)
open source
(3)
social media
(24)
twitter
(4)
web 2.0
(5)