Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.
Thursday, August 09, 2007
Apple: Best Customer Service Ever
The USB power adapter from my iPhone was acting flakey -- sometimes it would work, sometimes it wouldn't. Seemed to me to be a short. So I went to the Apple store and told them of my problem. They said, "normally we'd like you to go to the Genius bar so that they can confirm your problem, but the line is really long today so lets just swap it out for you." Wow. In 5 minutes I was out of there with a new adapter. THANK YOU APPLE. Imagine that happening at an AT&T store! Hah! Tell me again why you partnered with them? Oh, that's right. Because King George the Decider and his government decided to give AT&T a monopoly. Sigh. Oh well, soon everything will work over WiFi, right Apple? ;-)
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