Watch this TED talk video of David Logan on tribal leadership and then look around your own organization. What stage are you and your co-workers operating at? Stage 2 where you hate the world? Or "stabilizing at Stage four", like Zappos? Or are you at Stage 5 and changing the world? And what can you do to move your organization up this ladder?
Tribes are a critical organizational model that we naturally adopt, whether explicitly or implicitly, in our interactions with others. Understanding tribal behavior and working more directly on improving our tribes is key to developing high performance organizations. And if David Logan is right, it might also be the key to changing the world.
Chief Customer Officer of Catalytic - an AI and Automation company providing Fortune 500 companies with the ability to rapidly reduce the cost of every day business activities while simultaneously increasing quality, employee satisfaction, and customer loyalty.
Thursday, October 22, 2009
Subscribe to:
Posts (Atom)
Top themes...
advertising
(2)
brand experience
(1)
business culture
(3)
customer service
(2)
innovation
(3)
marketing
(6)
media 2.0
(5)
mobile
(4)
open management
(5)
open source
(3)
social media
(24)
twitter
(4)
web 2.0
(5)